Terms of Service & Privacy Policy

Terms of Service

1. Acceptance of Terms

By accessing and using AIE2E.io ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use this Service.

2. Description of Service

AIE2E.io provides an AI-powered phone bot and calendar booking system that allows businesses to automate appointment scheduling, customer inquiries, and lead management. The Service includes:

• Automated phone answering and customer interaction
• Calendar management and appointment booking
• Lead tracking and management
• Google Calendar integration
• Customer dashboard and analytics

3. User Responsibilities

You agree to:

• Provide accurate and complete information when creating your account
• Maintain the security and confidentiality of your account credentials
• Use the Service in compliance with all applicable laws and regulations
• Not use the Service for any unlawful, harmful, or fraudulent purposes
• Not attempt to gain unauthorized access to any part of the Service

4. Service Availability

While we strive to provide uninterrupted service, we do not guarantee that the Service will be available at all times. We may suspend or discontinue any aspect of the Service at any time, with or without notice.

5. Data and Content

You retain all rights to the data and content you provide to the Service. By using the Service, you grant us permission to use, store, and process your data solely for the purpose of providing and improving the Service.

6. Third-Party Integrations

The Service may integrate with third-party services (such as Google Calendar, Twilio, etc.). Your use of these integrations is subject to the respective third-party terms of service and privacy policies.

7. Limitation of Liability

AIE2E.io and its operators shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from your use or inability to use the Service. This includes but is not limited to damages for loss of profits, data, or other intangible losses.

8. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the modified terms.

9. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease.

10. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.

Privacy Policy

1. Information We Collect

We collect the following types of information:

Information You Provide:

• Account information (business name, email, phone number)
• Calendar events and appointment data
• Customer information (names, phone numbers, notes)
• Employee/staff information
• Business configuration settings

Automatically Collected Information:

• Phone call logs and recordings (when using the AI phone bot)
• Usage data and analytics
• Device information and IP addresses
• Browser type and operating system

2. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process appointment bookings and manage your calendar
• Enable AI phone bot functionality and customer interactions
• Send notifications and updates about appointments
• Improve and optimize our Service
• Provide customer support
• Detect and prevent fraud or abuse

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party services like Twilio (phone), Google Calendar (calendar sync), and Anthropic (AI)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide you the Service. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Export your data in a portable format
• Opt-out of certain data collection or processing
• Withdraw consent for data processing
• Lodge a complaint with a supervisory authority

7. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings.

8. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

9. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information, including the right to know, delete, and opt-out of the sale of your personal information (note: we do not sell personal information).

10. GDPR Compliance (EU Users)

If you are located in the European Economic Area, you have rights under the GDPR including data access, rectification, erasure, restriction, portability, and objection.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.